FAQ
Frequently Asked Questions
All guests should arrive at least 20 minutes early to allow ample time to check in, change, and relax. If the New Client Intake still needs to be filled out, please arrive at least 30 minutes prior to reservation.
Out of respect to all our guests, late arrivals will result in a shortened treatment, and will be charged the full value. You are welcome to arrive earlier and/or stay later to enjoy our pool, gym, and sauna — amenities that are included with your treatment.
Please call 24 hrs in advance to cancel or change appointments. A full treatment charge will be charged for any cancellations within the 24-hour window or no show appointments.
Gratuities are not included in the treatment cost. However, they are graciously accepted by our therapists. When receiving any discounts for services, it is customary to tip 20% on the full price. If you have a group of 6 people or more, a 20% gratuity will be added. You may put gratuities on your credit card, or leave a cash tip.
Sure, bring it on. You supply the non-alcoholic drink of your choice, and we will make sure the rest of the relaxation is taken care of. NO GLASS will be allowed in the pool area!
Please note that alcoholic beverages are not allowed at all on the pool deck. If you are discovered to be partaking in alcoholic beverages on the pool deck (hot tub, steam room, dry sauna included in pool deck), you will be asked to leave the facilities.
Yes. The surcharge applies to all credit card transactions. Depending on type of card, surcharge percentage ranges from 2.5%-3.4%
Business Hours:
Summer – Starting July 21, 2025
Mon 10am* – 7pm
Tue Closed
Wed 10am* – 7pm
Thur 10am* – 7pm
Fri 10am* – 8pm
Sat 10am – 8pm
Sun 10am – 4pm
Winter – Starting December 15, 2025
Mon 9am* – 7pm
Tue 9am* – 7pm
Wed 9am* – 7pm
Thur 9am* – 8pm
Fri 9am* – 8pm
Sat 9am – 8pm
Sun 9am – 6pm
*Early access at 9am for Woods Owners and Members. All others welcome at 10am.
Of course we do. You can swim in our spectacular, indoor solarium pool with two 75’ lap lanes. We also have a hot tub, a eucalyptus steam room, a dry sauna, and a fully-equipped fitness center.
People who receive treatments at the Spa may use the facility for the entire day of their treatments.
Owners and renters also may use the facility — with renters having to show proof of rental. For owners and renters, and according to the Killington zoning law, we limit the number of guests who can use the facility to 2 per bedroom +2. So for a 2 bedroom unit, we accept 6 guests, and for a 3 bedroom unit we accept 8 people. Anyone above that number will need to purchase a day pass.
The general public can purchase day passes any time that spa is open. Please note that the cost of day pass is the same no matter what time of day it is purchased. There is no prorating.
No spa services will be provided for anyone under the age of 18 years old.
Children under the age of 14 years old must be accompanied by an adult in the pool area and fitness center. Children under the age of 14 years old may not use the hot tub, sauna, or steam room. Children under the age of 10 years old may not use the fitness center. The Spa at the Woods reserves the right to ask guests to discontinue use of the facilities should these rules not be followed.
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