FAQ

Here are the Frequently Asked Questions from the Spa at the Woods. If you think we are missing some, let us know.

Frequently Asked Questions

All guests should arrive at least 20 minutes early to allow ample time to check in, change, and relax. Out of respect to all our guests, late arrivals will result in a shortened treatment, and will be charged the full value. You are welcome to arrive earlier and/or stay later to enjoy our pool, gym, and sauna — amenities that are included with your treatment.
Please call 24 hrs in advance to cancel or change appointments. A full treatment charge will be charged for any cancellations within the 24-hour window or no show appointments.
Gratuities are not included in the treatment cost. However, they are graciously accepted by our therapists. When receiving any discounts for services, it is customary to tip 20% on the full price. If you have a group of 6 people or more, a 20% gratuity will be added. You may put gratuities on your credit card, or leave a cash tip.

Sure, bring it on. You supply the champagne, wine, or other drink of your choice, and we will make sure the rest of the relaxation is taken care of. NO GLASS will be allowed in the pool area!

Winter Hours:

Sun-Wed: 9am-6pm
Thurs-Sat 9am-8pm

**Please note that the pool area and fitness center close 30 minutes before closing times.

Of course we do. You can swim in our spectacular, indoor solarium pool with two 75’ lap lanes. We also have a hot tub, a eucalyptus steam room, a dry sauna, and a fully-equipped fitness center. 

People who receive treatments at the Spa may use the facility for the entire day of their treatments. Owners and renters also may use the facility — with renters having to show proof of rental. For owners and renters, and according to the Killington zoning law, we limit the number of guests who can use the facility to 2 per bedroom +2. So for a 2 bedroom unit, we accept 6 guests, and for a 3 bedroom unit we accept 8 people. Anyone above that number will need to purchase a day pass.

 

Children under the age of 14 years old must be accompanied by an adult in the pool area and fitness center. Children under the age of 14 years old may not use the hot tub, sauna, or steam room. Children under the age of 10 years old may not use the fitness center. No spa services will be provided for anyone under the age of 12 years old. Spa services for those aged 12-15 years old must have adult guardian accompaniment in treatment room with a signed release form. Spa services for those aged 16-17 years old must have a release form signed by an adult guardian before the start of the treatment.

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